FREQUENTLY ASKED QUESTIONS
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What materials are Alisal products made from?
Alisal products are crafted using high-quality leather and premium materials to ensure durability, elegance, and long-lasting performance.
How do I care for my leather backpack?
To keep your leather backpack looking its best, gently clean with a soft cloth and leather cleaner, and store it in a cool, dry place when not in use. Avoid prolonged exposure to direct sunlight or moisture.
Can I exchange or return my Alisal product?
Yes! We offer exchanges and returns within 30 days of purchase. Please ensure the product is unused, in its original packaging, and in a resellable condition.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping costs and delivery times will vary depending on your location.
How do I know which size bag to choose?
Each product page includes detailed dimensions and product descriptions to help you choose the right size. If you need further assistance, feel free to contact our customer service team for guidance.
How can I track my order?
Once your order has been shipped, you’ll receive a tracking number via email. You can use this number to track your order through our shipping carrier’s website.
Do you offer gift cards?
No, we do not offer gift cards at this time.
What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, American Express, as well as PayPal and other secure payment methods.
Are your products available in physical stores?
Currently, Alisal products are available exclusively online through our website and selected online platforms.
How can I stay updated on new products and promotions?
Sign up for our newsletter to receive the latest updates on new arrivals, exclusive offers, and seasonal promotions directly in your inbox.